Investment Category/Industry

American Multi-national / Information Technology

Business Field

【Current # of staff】158,000 in 49 countries/ 178 in Dalian 

【Business Field】 Management Consulting, Information Technology,  Outsourcing

Personnel Requirements

【Job Title】 Sourcing Support Team Member

【# of openings】 1

【Gender】  N/A

【Age】  N/A

Employment Location

Dalian

Key Responsibilities

Evaluation of ad-hoc competitive bids and auction requests for savings opportunities and compliance with Microsoft policy
Prepare suppliers for competitive bid/e-Auction
Set up sourcing projects within Microsoft e-Sourcing tool and ensure that the sourcing project team has access
Documenting vendor selection criteria and a proposed vendor list where needed in collaboration with Microsoft Procurement (for final approval).

Ensuring that selected vendors have access to Microsoft e-Sourcing tool
Documenting bid award criteria and weighing in collaboration with Microsoft Procurement (for final approval)
Executing competitive bids and auctions in the English language only according to Microsoft’s policies and procedures
Collate supplier responses and forward to sourcing project team for selection decision
Facilitating Supplier and Microsoft communications and inquiries regarding sourcing support activity
Providing support for the Microsoft e-Sourcing tool, including documenting best practices
Provide follow-on training to Global Procurement Group as needed
Perform ad hoc sourcing support activities in the English language only, including but not limited to administrative support in uploading projects onto Microsoft e-Sourcing tool, resolving e-Sourcing tool queries, general support to Microsoft sourcing project team
Proactively look for Sourcing Support opportunities alongside GPG and seek support from Microsoft to initiate project with Microsoft sourcing team on significant opportunities
Escalate issues where desk procedures are unclear in a timely manner
Recommend process or documentation improvements to the e-Sourcing Tool Group Program Manager where necessary
Provide timely status and feedback to the Sourcing Support Team Leader

Operational Responsibilities
Customer Care
§ Handle all incoming calls/e-mails from the Client business and vendors in relation to competitive bids and auction requests 
§ Field incoming calls/e-mails and document all issues, resolution & follow-up actions
§ Provide consistent support to all customers and vendors
§ Initiate follow-up calls
§ Report client issues as required to Supervisor
§ Resolve/forward any vendor disputes where necessary
§ Recommend updates to procedures and user guide to team lead

Sourcing Support Function - Operational
§ Microsoft Procurement will initiate an e-Sourcing Support request by completing the agreed template and submitting the form to the e-Sourcing Support team
§ If the request is within agreed standards, the e-Sourcing Support team member will partner with the Sourcing Project owner to identify project characteristics and create a project within the e-Sourcing tool.
§ Partner with the Sourcing Project owner (CM or APM) to create a project plan/timeline for proper sourcing execution. 
§ Provide benchmarking to the sourcing project team as required
§ Structure RFx in the tool using existing templates
§ Facilitate supplier Q&A process (document questions and solicit answers from internal stakeholders)
§ Consolidate project results (proposals, quotations) and send to project owner for award decision
§ Support any supplier follow up necessary to close the project (award, non-award, further investigation/clarifications)
§ Report project results and savings achieved to Sourcing Support Lead; document lessons learned from the project

Sourcing Support Function
§ Provide input into reporting documents where needed
§ Document savings in savings reporting sheet post project completion
§ Work with Microsoft suppliers to clarify pricing and included services/good specifications for final supplier selection
§ Update Knowledge Base

Commercial and Financial Responsibilities
§ Meet appropriate KPI for each activity.
§ Identify opportunities to improve quality of operations.

Client Customer Responsibilities
§ Provide high quality customer service to employees and vendors in response to email, telephone or fax enquiries.

Required Experience/Skills

【Academic Degree】 Graduate with basic IT background

【Computer Skills】  MS Office, MS CRM or similar ticketing application, SAP-like, Emptoris-like and EBP-like tools.  The tools for this engagement are client provided and home grown, but experience with the above tools would be helpful.

【Languages】  Excellent spoken and written English language skills, fluent in Mandarin (Dalian-based resource only)

【Other】 General Business experience as a minimum, ideally with significant  experience working in a supplier facing role. e-Sourcing background, generalist across sourcing categories
§ Must be comfortable working with computers and quick at learning new software tools
§ Must have strong reasoning skills to be able to make subjective decisions.

Core Competencies
Aptitudes (functional skills)
§ Excellent team coordinator & communicator
§ Strong voice and customer care skills
§ Able to interface with clients and provide feedback on a regular basis
§ Comfortable with responding to requests from all levels of the organization
§ Ability to work effectively in a team environment
§ Helpful and proactive manner, with a service orientation
§ Drives issues to resolution and good problem-solving skills
§ Good administration skills

Salary & Benefits

【Gross Salary】 2,500-5,000

【Benefits(e.g. insurance)】 Standard

Department Information

【Department name】 Sourcing